FAQ

No jargon, no runaround.

What is HeyLove?

An app for TikTok creators who go live. It gives you ideas for your next live, makes thumbnails and graphics, helps you schedule and coordinate with your friends, and tracks how your lives went. Works on iPhone, Android, and the web.

Do I need friends to use it?

No. The idea generator, image tools, content calendar, and trend tracking all work great solo. Groups are there when you want them — a lot of people start solo and invite friends later.

Does it work on my phone and my computer?

Both. Same account, same everything. The app is on iOS and Android, and the full experience works in your browser too.

What languages does it support?

English and Spanish — the app, the website, the blog, and all the AI features. More languages coming based on what people ask for.

How do groups work?

Create a group, give it a name, invite your friends via link or text. Everyone in the group shares a calendar, a chat, shared notes, and an activity feed. When someone schedules a live, everyone sees it and gets reminders.

Can I be in multiple groups?

Yes. Your main crew, a collab group, your cousin’s group — different circles, same app. You can be in as many groups as you want.

What's the pre-live room?

A green room that opens 15 minutes before every scheduled live. Run through the checklist, review the topic, handle “I’m running 5 minutes late,” and get hyped. By the time you go live, everyone’s ready.

Is there a free plan?

Yes, and it’s real — not a demo. You get 3 scheduled lives, 1 group, 10 AI images, and 5 ideas a month. Try everything for as long as you want.

What's the friends discount?

When 3 or more friends in the same group are all paying, everyone saves 30% on their subscription. Kicks in automatically. Not a promo code — it’s just how HeyLove works.

Can I switch plans?

Anytime. Upgrade and the new features kick in immediately. Downgrade and you keep your current plan until the billing cycle ends. No penalties, no contracts, cancel whenever.

Do I have to pay through the App Store?

No. You can subscribe on the website (lower fees for us, same price for you) or through the iOS or Android app. Everything syncs — subscribe anywhere, use everywhere.

Is my TikTok data safe?

We connect through TikTok’s official API. We don’t store your TikTok password. Your data stays yours — we don’t sell it, share it, or use it to train AI for other people.

Do you use my content to train AI?

No. The AI features (ideas, images) use general models. Your personal data — your content, your analytics, your group conversations — is never used for training. Period.

Is there an age requirement?

You need to be at least 13 to use HeyLove. Under-18 users get enhanced privacy protections and minimal data collection, in compliance with COPPA.

Still have a question? Drop us a line and we’ll get back to you.

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